Mesh office chair with adjustable height and armrests light gray 60 x 60 x 100cm

1. Policy Scope

This official exchange policy applies to all furniture products and matching accessories sold to local U.S. customers through the Sobevintagellc official website platform.

2. Valid Exchange Timeframe

We support hassle-free exchange services for customer orders. Users can initiate an exchange application within 14 calendar days after receiving the products without providing any specific reason for the exchange.

3. Official Exchange Eligibility Standards

All products submitted for exchange must be brand new and unused, without any damage, contamination, or defects that would affect resale; the original product packaging, accessories, and official instruction manual must be complete and undamaged.

4. Exchange Application Procedure

Customers shall submit a formal product exchange application via our official email channel and provide the corresponding valid order number for identity verification and order matching to complete the application initiation.

5. Application Review & Confirmation

Our official team will complete the review within 24 hours of receiving your exchange application. We will verify whether your exchange application is eligible. If it is, we will provide you with a prepaid shipping label and send you a detailed operation guide and key precautions for subsequent processing.

6. Official Exchange Return Address

All products for exchange must be shipped to our designated official address: 245 18th Street, 1103, Miami Beach, FL 33139, United States

7. Exchange Shipping Fee Rules

All logistics and shipping expenses incurred during the product exchange process are fully borne by Sobevintagellc. Customers are exempt from all additional shipping fees and related charges.

8. Incoming Product Inspection

After receiving the returned exchange items, our team will conduct a strict official inspection to verify whether the products comply with exchange standards, including product condition, usage traces, and the completeness of original packaging and accessories.

9. Standard Exchange Processing Cycle

For products that pass inspection and fully meet the exchange requirements, we will complete the product replacement procedure as soon as possible. The standard processing period is within 2 business days after verification.

10. Ineligible Exchange Disposal Rules

If the returned products fail to meet the official exchange conditions, our customer service team will actively contact the customer to explain the specific ineligible reasons. We will negotiate with the user to arrange product return processing or formally reject the unqualified exchange application according to actual conditions.

11. After-Sales Support Service

During the entire exchange application and processing period, customers can contact our official support team via phone or email at any time. We provide professional process guidance and targeted assistance to solve all exchange-related problems.
All email communications from customers will get official replies within 24 hours.

12. Policy Update Specifications

Sobevintagellc reserves the right to revise and update the terms of this exchange policy in real time in accordance with business adjustments and rule upgrades. All updated policy contents will be officially released on the website or notified to customers via email.

13. Official Company Information

This official website is independently owned and operated by SOBE VINTAGE LLC. The verified corporate information is listed in detail as follows:

Company Name: SOBE VINTAGE LLC

Address: 245 18th Street, 1103, Miami Beach, FL 33139, United States

EIN: 33-2302709

Phone: +1 (786) 532-0587

Email: info@sobevintagellc.com

Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)

1. Policy Scope

This cancellation policy applies to all furniture, home goods and accessories sold by Sobevintagellc for U.S. customers. Website browsing and order placement mean full agreement to this policy. This policy independently governs order cancellation behaviors and is completely separated from the store’s product return policy.

2. Order Cancellation Right

Customers are eligible to apply for order cancellation. The processing rules differ significantly based on the order shipment status. No reason is required for valid cancellation applications. Pre-shipment and post-shipment cancellations follow independent processing standards.

3. Applicable Users

This cancellation policy applies to all individual consumer customers of our store.

4. Cancellation Requirements

Pre-Shipment Cancellation: For orders that have not been shipped, customers can apply for direct cancellation. No product return is required, and we will process a full refund directly. Post-Shipment Cancellation: For orders that have already been shipped, direct refund without return is not supported. Customers must wait until the products are delivered and received. All cancelled products must be brand new, unused and in resalable condition. All original packaging, accessories and manuals must be fully retained and returned together with the items.

5. Cancellation Application Process

Please submit your cancellation request via email with your valid order number and relevant product details for official review and processing.

6. Application Email

Send all cancellation requests to info@sobevintagellc.com. We will confirm request receipt within 24 hours.

7. Review & Approval

After receiving your cancellation request, we will first verify the order shipment status and check whether your application meets the corresponding cancellation requirements. A formal cancellation confirmation email will be sent to you once all criteria are satisfied.

8. Refund Processing

Pre-Shipment Orders: After cancellation confirmation, a full refund will be issued to your original payment method within 2 business days, with no return required. Post-Shipment Orders: Refunds will be processed to your original payment method within 2 business days after we receive and verify your returned products meet all requirements.

9. Free Return Shipping

Return shipping fees only apply to post-shipment cancellation orders. All qualified return shipping costs are fully covered by our store. Customers bear no transportation fees. Approved return requests will receive a prepaid shipping label with detailed packaging and return instructions.

10. Official Return Address

Please return all qualified post-shipment cancellation products to: 245 18th Street, 1103, Miami Beach, FL 33139, United States

11. Special Case Handling

For transit-damaged products or items that fail official verification after return, our team will contact you promptly to communicate and work out a proper and reasonable solution.

12. Cancellation Support

For cancellation-related questions, contact us via:

Phone: +1 (786) 532-0587

Email: info@sobevintagellc.com.

We provide a 24-hour response guarantee for all customer inquiries.

13. Governing Law

This cancellation policy and all related order cancellation transactions are governed by applicable U.S. consumer protection laws.

14. Process Transparency

All cancellation review steps, processing progress and real-time refund statuses are confirmed via official email, keeping customers fully informed throughout the entire process.

15. Service Record Retention

We retain all order cancellation records and related communication data for official file reference, after-sales traceability and continuous service improvement.

16. Company Information

Website Owner: SOBE VINTAGE LLC 

Company Name: SOBE VINTAGE LLC 

Address: 245 18th Street, 1103, Miami Beach, FL 33139, United States 

EIN: 33-2302709 

Phone: +1 (786) 532-0587 

Email: info@sobevintagellc.com 

Business Hours: 8:00 AM – 6:00 PM (EST), Monday–Friday

All email inquiries will be replied within 24 hours.